Sr. Process Analyst

ABOUT THE ROLE

​

The Senior Analyst will be an important contributor to process improvement activities for the bank. They will report directly to the Director – Process Improvement, Delivery Execution and Modernization and will be a key contributor to shaping the future of how we deliver change at the bank. This role is key to enabling scalable operations, supporting governance, and driving alignment across business and technology teams. This role is ideal for someone with a strong process mindset, analytical acumen, and a passion for enabling delivery teams to execute with consistency, agility, and excellence

​

​

KEY ACCOUNTABILITIES

• Identify, recommend, and support process improvement opportunities to enhance the productivity and efficiency of delivery at the bank.
• Solve complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders.
• Prepare project plans to ensure deliverables and timelines are met.
• Deliver presentations and documentation for diverse audiences.
• Define and manage high-quality business requirements; ensure traceability from concept to implementation.
• Partner with technology BSAs to support solutioning, ensuring business needs are understood and integrated.
• Support stakeholder engagement and change readiness across impacted teams and early adopters.
• Develop business-facing documentation such as training materials, process guides, and communication packages.
• Lead, motivate and develop relationships with stakeholders to develop productive working relationships.
• Maintain organized documentation in Confluence, Jira, or equivalent collaboration
environments.

 

EXPERIENCE & EDUCATION

• Undergraduate degree or relevant professional certifications, designations, or equivalent.
• 4+ Years of experience in process improvement, project management or governance within a large financial institution or consulting environment
• Proven track record of improving service delivery, project execution, or operational workflows.
• Ability to operate in an unstructured environment and to progress on multiple priorities
concurrently while navigating unfamiliar territory and ambiguity.
• Excellent communication and stakeholder management abilities.
• Experienced in managing and prioritizing multiple projects in a high-performance environment.
• Organizational skills including ability to identify and track project dependencies & blockers, ensure proper resolution of outstanding items, document meeting minutes and takeaways in a clear and concise manner.
• Ability to work collaboratively and build relationships.
• Experience using JIRA and Confluence for tracking tasks and managing documents.
• Proficiency in process mapping tools (e.g., Visio)