Sr. Process Analyst / BSA

Requirement:

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• Undergraduate degree or relevant professional certifications, designations, or equivalent.

• 4+ Years of experience in process improvement, project management or governance within a large financial institution or consulting environment.

• Proven track record of improving service delivery, project execution, or operational workflows.

• Ability to operate in an unstructured environment and to progress on multiple priorities concurrently while navigating unfamiliar territory and ambiguity.

• Excellent communication and stakeholder management abilities.

• Experienced in managing and prioritizing multiple projects in a high-performance environment.

• Organizational skills including ability to identify and track project dependencies & blockers, ensure proper resolution of outstanding items, document meeting minutes and takeaways in a clear and concise manner.

• Ability to work collaboratively and build relationships.

• Experience using JIRA and Confluence for tracking tasks and managing documents.

• Proficiency in process mapping tools (e.g., Visio)